Data protection policy

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Data protection policy

At Weird Frog, we are concerned about the protection of your privacy, which is why we are committed to ensuring the best level of protection for your personal data.

The purpose of this section is to highlight our practices in terms of protecting personal data and respecting privacy. We present below the different types of data we can obtain directly from you or as a result of your interaction with us.

We also explain how we can use them, who we can share them with, how to protect and keep them safe, and what rights you have in relation to your personal data.

Weird Frog is responsible for the personal data you communicate to us and undertakes to comply with the provisions of the law. Pursuant to article 13 of the code of Legislative Decree 196/2003, and subsequent amendments, we provide you with the following information relating to the processing of data, files and freedoms regarding automated processing and processing of personal data as well as Regulations ( EU) 2016/679 of 27 April 2016 from its application on 25 May 2018. 

The terms “Weird Frog”, “we” or “our” used here refer to the Weird Frog company. Weird Frog is the “data controller” pursuant to the current legislation on the protection of personal data.

Weird Frog Via Mesanole di Sotto, 1 84084 Fisciano (SA) Email: 

What are personal data? are any information that can identify you directly (for example: your name) or indirectly (for example: through pseudonymised data such as a unique identifier). This means that personal data includes information such as postal / email addresses, mobile number, usernames, profile photos, personal preferences and shopping habits, user-generated content and financial data. Personal data may also include unique digital identifiers such as the IP address of the computer or mobile phone, as well as cookies. To guarantee you the best possible service and to ensure good customer relationship management, we must collect personal data (such as name, postal address, e-mail address, telephone number, date of birth, etc.) that you communicate to us or that we get during your shopping. 

What personal data do we collect from you and how do we use it? To guarantee you the best possible service and to ensure good customer relationship management, we must collect the personal data that you communicate to us or that we obtain during your purchases. Some of this information is essential for the processing and delivery of your orders or for the management of your loyalty. We only keep your data for as long as necessary to perform our services or as long as the law requires us to do so. These essential data are identified by an asterisk.

Creation of a customer account: it is required on our site in order to place an order. Data requested and used: name and name, email address, title, postal address, telephone, mobile phone, date of birth, password.

We use this data to:

  • Manage your orders
  • Send you commercial communications (if you have requested it)
  • Manage contests, promotions and surveys you participate in
  • Answer your questions and interact with you
  • Offer you a loyalty program
  • Allow you to manage your preferences
  • Monitor and improve our website
  • Perform audience analysis or compile statistics.

Subscription to newsletters and commercial communications: We use this data for

  • Send you commercial communications (if you have requested them) that can be adapted to your “profile” using the personal data we are aware of
  • Maintain a suppression list if you have requested not to be contacted
  • Perform audience analysis or compile statistics.
  • Purchase and order management.

Data requested and used: name and surname, title, email address, postal address (delivery and billing), telephone number, information relating to any transaction including products purchased, payment and information, purchase history.

 We use this data to:

  • Contact you to finalize your order if you have saved your cart or if you have added products to your cart without proceeding with payment
  • Inform you of the availability of a product you would like to purchase
  • Process and track your order, including delivery of the product to the address you provided
  • Manage the payment of your order. Please note that payment information (credit card number / Paypal data / bank details) is not collected by us but directly by payment service providers.
  • Handle any contact you have with us regarding your order
  • Handle any dispute relating to a purchase
  • Carry out statistics.

Navigation on our site: These data are collected by cookies, for all information on cookies, please refer to the section dedicated to this purpose. Data requested and used: Last site visited, data relating to your use of our website, connection data, pages viewed, videos viewed, advertising you clicked on, products you searched for, your location, duration of your visit, products that you have chosen to compose your cart, IP address, browser data, device data, dates and times of access.

We use this data to:

  • Ensure the proper functioning of our website
  • Dissemination of appropriate content
  • Creation and storage in memory of a shopping cart
  • Connection data creation and storage in memory
  • Customization of the interface such as the language used
  • Device configuration, including screen resolution
  • Improve our website, for example, by testing new ideas.

We perform statistics for:

  • prevent visitors from being registered twice
  • know the reactions of users to our advertising campaigns
  • improve our offers
  • understand how you discovered our website.
  • distribute online behavioral advertising in order to:
  • to offer you online advertising for products that may be of interest to you, based on your previous behavior
  • to offer you advertising and content on social networks
  • adapt our services to send you advice, commercial communications or any content based on your profile and areas of interest
  • to offer you our site / application in a personalized way, for example by remembering your shopping cart or your access data, your language, cookies for customizing the user interface
  • Allow the sharing of our content on social networks (sharing buttons aimed at giving visibility to the site).

Promotional operations: Data collected during a game, a contest, a promotional offer, a participation in a survey. Data requested and used: name and surname, email address, telephone number, date of birth, gender, postal address, presentation or personal preferences, social media profile (if you use social media to connect or if you communicate this personal data).

We use this data to:

  • Send you commercial communications (if you have requested it)
  • Run statistics
  • Manage your participation in contests, games and surveys, including taking into account your opinions and suggestions.
  • Social Media Generated Content: Data collected when you post content on one of our social media sites or consent to the reuse of content you have posted on social media.

Data requested and used: name and surname or nickname, e-mail address, photo, presentation or personal preferences, any other information you have communicated about yourself (for example: through the “My account” section, by contacting us, providing own content such as photos or a comment, by sending a question via the “conversation / chat” function).

We use this data to:

  • Upload your comments or content
  • Promote our products
  • Carry out statistics

Data requested and used: name and name, telephone number, e-mail address, any other information you have communicated to us about yourself as part of your request. We use this data to:

  • Run statistics
  • Respond to your requests
  • Get in touch with the appropriate department if needed.

How long do we keep your personal data? Weird Frog will retain personal data only for as long as reasonably necessary based on the need to answer any questions or resolve problems, necessary improvements, activation of services and response to the requirements of applicable law. If you create an account, we keep your personal data until you ask us to delete it.

Is the security of your personal data guaranteed? We give great importance to the protection of personal data and take all reasonable precautions to this end. We need trusted third parties who handle your personal data on our behalf with total discretion. Additionally, all bank information exchanged to process payment for your order is encrypted using SSL (Secure Socket Layer). This data cannot be detected, intercepted or used by third parties. At no time does your financial data go through the “Weird Frog” computer system.

WHICH RECIPIENTS CAN WE COMMUNICATE THE DATA TO? Your personal data may also be processed on our behalf by trusted service providers. We use trusted third parties to perform a variety of business operations and activities on our behalf. We only provide them with the information they need to perform the service and ask them not to use your personal data for any other purpose. We always do our best to ensure that all these third parties we work with maintain the confidentiality and security of your data.

We may ask you to provide services that require the processing of your personal data to:

Third parties who assist us and help us provide digital and e-commerce services, such as social listening, store locating, loyalty programs, identity management, rating and comment management, customer relationship management (CRM), web analysis (audience analysis) and search engines, tools for creating user-generated content

Advertising agencies, marketing agencies, social media agencies and digital networks to help us carry out advertising, marketing and sales campaigns, analyze the effectiveness of the latter and manage your contacts and questions

Third parties that we need to supply and deliver a product to you, for example for postal / delivery services

Third parties who assist us and help us provide IT services, such as platform providers, hosting services, maintenance services and technical support for our databases, as well as for our software and applications which may contain data about you (these services may sometimes request access to your data to perform the required activities). 

We may also be required to disclose your personal data to public administrations and entities when required by taxes, employment, social security or any other applicable legislation

It is important that you have control over your personal data.

Right to be informed: you can ask us for information on the data we process and a copy of these. You can also have access at any time to any data you have voluntarily provided to us.

The right of access and rectification: you have the right to request that your personal data be rectified if it is inaccurate or out of date and / or completed if it is incomplete (with the exception of sent messages and evaluations). To exercise the right of rectification, send your request via the contact form on our website. If you have an account, you can change your details from the “My Account” section.

The right to object to commercial prospecting: you can unsubscribe or object to receiving our newsletters at any time. All you have to do is unsubscribe from the “my contact details” section of your customer account. You can also contact us at the contact details below.

Right to limit the processing of your data: you can request the limitation of the processing of your data, subject to compliance with legal obligations. This right means that the processing of the data concerning you is limited, so that we can keep this data, but not use or process it. If you wish to obtain the restriction of processing, please submit your request via the contact form on our website.

How to contact us? If you would like information about your personal data, or request rectification, please send your request via the contact form available on our website. If you have any questions, you can contact us here:

What are cookies? To process your order, to better understand your needs and to customize the services offered on the site, Weird Frog uses cookies. A cookie is a small text file that is placed on your computer, mobile device or other device in order to collect anonymous data about your browsing on our site and to optimize it. Cookies are necessary to facilitate navigation during online purchases and to make them more pleasant. Thanks to cookies you have access to customized features and we have the possibility, for example, to identify you or remember your preferences during navigation and during future visits. Furthermore, reading cookies allows us to improve our site, to know the influx and frequency of visitors, in particular to ensure that our site works correctly and quickly.

Are cookies dangerous? NO. Cookies do not harm your computer and cannot carry viruses. They cannot be performed automatically. Furthermore, cookies do not collect any information on your computer or in your personal files. Our cookies are not used to store sensitive personally identifiable information, such as address, password or credit card information.

How to disable cookies? If you wish, you can delete and / or block cookies from your computer. Although each browser has a different setting, cookies are generally configured in the “Preferences” or “Tools” menu of the browser, at the top of the screen.

For more information on how to configure cookies, you can consult the “Help” menu of your browser. If you delete and / or block cookies, it is likely that some of our services do not work properly or do not work at all if you configure your browser to decline all cookies.

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