CONTACT US

WEIRD FROG

via Mesanole di sotto n.1

84084 Fisciano (SA)

Italia

email:
info@weirdfrog.it

FAQ

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When I'll receive my order?

We are committed to shipping your item within 5 business days. The subsequent phases depend on Poste Italiane. Normally the delivery in Italy will take place within the following 5 days.

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can I track my parcel?

Yes. You have a tracking option for your package directly from your customer area (“Track my packages” section) or by going to the courier’s website.

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How soon can I exercise my right of withdrawal?

You have 30 days to return one or more items without having to justify a reason or pay the penalty. This period starts from the date of receipt of your order.

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Following a refund request, when will I get my money back?

The processing time for a return can vary from 10 to 30 days, depending on heavy traffic periods. You will be notified by email when you confirm your return. The refund will be made at the latest within 30 days from the date of receipt of the returned product (s). We remind you that we will not refund the shipping costs incurred in sending your return.

COVID special updates

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Can I return any product purchased on the site?

No. Due to the strict observance of the security measures for the pandemic’s containment, it is not possible to make returns on toothbrushes, cutlery and earrings.

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